Property Sanitisation Services is administered by 1 Call Claims Solutions (Pty) Ltd (1 Call) Est. 2009.
1 Call operates a National Call Centre, regulating the performance of over 400 nationwide independent insurance approved service providers and their teams. We attend to thousands of household emergency and repair claims every month and our capacity to service the entire country is a prerequisite of our service level agreements. We are also able to assist in outer-lying areas, however this may incur an additional travelling fee.
We have provided this nationwide service for over a decade on behalf of many of South Africa’s renowned insurance companies. Our long term relationship with these insurers is sustained as a result of complete transparency and utmost integrity. Exposing dishonesty, unreliability and sub-standard quality is our primary goal – consistently striving for service excellence.
Equipped to sanitise
Our insurance approved service providers and their teams, are fully trained and equipped with all the appropriate PPE gear to provide the essential service of Home Sanitisation and do so with certified medical / hospital grade (70%+ Ethanol content) decontamination solution.
All our service providers are equipped with geo-location technology which enables us to monitor the relevant team’s movements and confirm their arrival at the client’s premises. Follow up calls are made to each client after the sanitisation of their premises, to ensure that our stringent safety procedures have been adhered to and furthermore that the client has received and understood all the relevant safety and protection information prior to such sanitisation taking place – as provided at the enquiry and quotation stage.